Do you have a minimum order? - View / Hide
There is no minimum case order, but we are unable to split cases. We do offer mixed cases of 6 and 12 bottles for those wanting an introduction to the great wines we have to offer.
Are the stock levels on your website up to date? - View / Hide
Our stock levels are updated automatically twice a day and are as accurate as possible. Errors do occur, however, and in the unlikely event of an order being placed for a wine which subsequently turns out to be out of stock, we will either try to obtain some more for you, or offer a full refund or replacement of roughly the same or greater value.
Are the photographs on the website of the actual bottles I will receive? - View / Hide
Our photographs are for illustrative purposes only and do not necessarily represent the condition of the particular bottle you will receive. Particularly with older wine, levels and the condition of labels vary. Labels are often redesigned and we will also often use the same photograph to represent all the different vintages or minor variations of a particular wine.
The wine I want is out of stock. Can you get some more for me? - View / Hide
If you require more bottles of a particular wine than we currently have in stock, please get in touch via e-mail or call us on 07711 703609. Depending on the wine, we can often order additional quantities for delivery within a few weeks.
When will my card be charged? - View / Hide
We take payment as soon as you complete your order online.
What do you do with my personal information? - View / Hide
We only use your personal information for processing your order. If you opt to receive offers from us via e-mail we will send these out too, but you will be given the option to unsubscribe in every e-mail we send. We will never give your personal information to a third party.
How do I cancel, amend or return my order? - View / Hide
Once your order has been placed payment will be taken immediately and the order submitted for processing. If you wish to cancel or amend your order you must e-mail or call us on 07711 703609 as soon as possible. Once your order has been scheduled for despatch you may incur additional delivery charges if you wish to make alterations. You may still cancel your order and receive a full refund, less any delivery charges, up to seven days after delivery. The refund will be given to you as soon as the goods are returned to us in a saleable condition. You will be liable for all transport and delivery costs.
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How much do you charge for delivery and who delivers it? -
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Please see our Delivery page for full details.
Do you deliver outside the UK mainland? - View / Hide
We currently only accept online orders for delivery on the UK mainland. If you wish to enquire about delivery elsewhere please e-mail or call us on +44(0)7711 703609
When will my order be delivered? - View / Hide
We aim to despatch your order within two working days of receiving it, with delivery normally being made the following working day. Delays do occur however, so please allow up to five working days for delivery.
Will my order arrive in its original packaging? - View / Hide
Although we use careful couriers, breakages do occur, so in most cases we will repack your order in mailsafe cardboard boxes to protect against this. If the original packaging is deemed by us to be secure enough, however, we will send your order out as it comes.
If I am not in to receive my order can you leave it elsewhere? - View / Hide
If you are happy for us to leave your order somewhere secure then please specify the exact details using the "Additional Delivery Instructions" field during the checkout process. We cannot take responsibility for the theft, loss or damage of your order under these circumstances.
You attempted to deliver but I was out. How can I rearrange delivery? - View / Hide
If you received a card from our courier you must call them directly and organise redelivery. Their contact information can be found on the card. Please note that if you fail to rearrange the delivery with them the order may be returned to us and we will have to charge an additional fee to send it out again.
My order arrived broken, what do I do? - View / Hide
Please always check your delivery carefully before signing for it. If your order arrives damaged and you accept delivery you must note this with the delivery driver when signing for it. Alternatively, you may refuse delivery and the entire order will be returned to us. In either case, please then call the us on +44(0)7711 703609 to notify us of the breakage. We will endeavour to send out a replacement or organise a refund as soon as possible.
I received a different vintage to the one I ordered, what can I do about it? - View / Hide
We will endeavour to notify you before we send out your order if the vintage requested is unavailable, but should you receive the incorrect vintage please e-mail or call on +44(0)7711 703609. We will then either offer you the correct vintage as a replacement (if still available) or collect the wine and issue a full refund.
The wine I ordered is faulty. Can I return it? - View / Hide
In the event of a wine being corked or otherwise faulty we will offer a full refund or replacement once the wine is returned to us for testing. We will not give a refund or replacement in the event that a wine has been open too long or improperly stored. You will be responsible for all transportation costs.
How can I keep up-to-date with all your latest news, offers and tastings? - View / Hide
We send out regular news, offers and tastings via e-mail. Please use the subscription form to sign up. You will be given the opportunity to unsubscribe in any message we send you, and we will not pass your details on to anybody else.
How can I contact you or get advice? - View / Hide
Please see the contact us page for information on how to get hold of us. If you have a question about wine in general, try our wine advice page - we'll try and answer questions on anything as soon as we can.
